Incident Analysis

This page includes analysis from 2013 to the present day utilizing assembled data from damage tickets, ticket and transmission volumes, independent research, focus groups and surveys conducted with multiple stakeholder groups.

Since 2013 NC 811 has reported incident data by facility type, county, work type, “failure to call” root cause, membership impact and education efforts. Reporting began using the Supermega Spreadsheet to identify counties that have improved using damages per 1000 transmissions as a benchmark and has since involved into a variety of papers published here and in academic journals.

Louis Panzer, NC 811

The Supermega™ Spreadsheet (SMS) was developed in 2013 to compare damage information by county using a variety of variables, including positive response codes, first time caller survey data and percentages, “failure to call” root cause and a wide range of education activities. The purpose of the sheet is to identify counties in which “incidents per thousand” tickets and transmissions have increased or decreased from year to year.


Published Case Studies