Remote Ticket Entry

Remote Ticket Entry is a FREE service provided by NC811 which allows the professional excavator to electronically process locate requests from their location through the use of a computer or smart device with an internet connection.  Locate requests submitted via RTE can be processed 24 hours a day, 7 days a week, 365 days a year.


RTE BENEFITS:

  • Define locate description in your own words.
  • Submit notices 24 hours a day, 7 days a week.
  • Instantly receive electronic, printable copies of tickets.
  • Free access to four years of archived tickets.
  • Listing of member facility operators and member contact information. 
  • View most current NC811 map, available with an aerial view.
  • Live RTE help available (Monday thru Friday; 8 am to 5 pm).
  • Access and receive Positive Response data.
  • Interactive locate request between the RTE user and CSR.

    For more information, please contact the Remote Ticket Entry department directly by dialing 336-316-0359 Monday thru Friday from 8 am to 5 pm. 

SYSTEM / USER REQUIREMENTS:

  • Complete an RTE instructional training course with an RTE representative. FREE of charge!
  • Must have internet access.  * High-speed internet is strongly recommended.
  • The latest version of HTML5 Compatible Web Browser
    ​(Chrome, Firefox, Internet Explorer, or Safari).
  • Accept and Abide by NC811 Remote Ticket Entry User Agreement.
  • Basic understanding of requirements for processing a locate request with NC811.
  • Valid Email Address.
  • Valid Phone Number.

*The RTE application is not designed for homeowners, but rather for professional excavators consistently requesting 50+ locate requests per month.




Remote Ticket Entry FAQ

WHICH NC811 EMPLOYEES MAKE UP THE RTE DEPARTMENT?

There are (5) RTE representatives: Wendy (RTE Manager), Daune (RTE technician), Michelle (RTE technician), Stacey (RTE
technician), and Sarah (RTE technician)

WHAT ARE THE BUSINESS HOURS OF THE RTE DEPARTMENT?

Monday through Friday from 8 am to 5 pm (excluding weekends and holidays). For RTE assistance, dial 336-316-0359.

HOW DO I REQUEST TRAINING FOR THE RTE APPLICATION?

To access the Training Request form, click the REQUEST RTE TRAINING button at the top of this page. A form will appear, complete all fields and click the SUBMIT button.  An RTE representative will contact you within ONE business day to discuss your request.

CAN RTE USERS CHANGE/UPDATE THEIR OWN COMPANY/CALLER INFORMATION?

No. To update Caller Information, users must contact the RTE department directly by dialing 336-316-0359
Monday through Friday from 8 am to 5 pm (excluding weekends and holidays).

I CANNOT REMEMBER MY ACCOUNT AND PASSWORD FOR THE RTE APPLICATION, HOW CAN I OBTAIN MY CREDENTIALS?

To obtain RTE account information, users must contact the RTE department directly by dialing 336-316-0359
Monday through Friday from 8 am to 5 pm (excluding weekends and holidays).

I AM AN EXISTING RTE USER, AND I HAVE ADDITIONAL COMPANIES I WORK FOR. CAN I HAVE MORE THAN ONE RTE ACCOUNT?

Yes. The RTE user must have separate RTE accounts for each company. To create additional accounts, call the RTE department
directly Monday through Friday from 8 am to 5 pm by dialing 336-316-0359.

MY RTE ACCOUNT HAS NOT BEEN LOGGED INTO IN A WHILE; CAN I RECOVER MY ACCOUNT INFORMATION?

RTE users are encouraged to log into their RTE accounts on a monthly basis. Any inactive accounts (accounts not logged into in
90+ days) will receive a notice via email, which will include a date, to log in. If the account is not logged into by the specified date,
the account will be deactivated. The user will have 30 days from the deactivation date to call and request the account to be
re-activated. If past the 30 days, the individual will need to participate in an RTE training session with an RTE representative.

WHAT TYPES OF TICKET FUNCTIONS DO RTE USERS HAVE ACCESS?

RTE users have access to the following Ticket Entry functions: Inquire, New, Survey, Recent, Retransmit, 3 Hour, Destroyed Marks, Update, Cancel, Abort, Log out.

CAN RTE USERS REQUEST AN EMERGENCY NOTICE USING THE RTE APPLICATION?

Yes. The RTE user can process Emergency notices with the Remote Ticket Entry application 24 hours a day, 7 days a week.

CAN RTE USERS REQUEST 3 HOUR NOTICES USING THE RTE APPLICATION?

Yes. The RTE user can process 3 Hour notices with the Remote Ticket Entry application.

CAN RTE USERS ADD MEMBERS TO A TICKET?

No. RTE users cannot add member(s) to a ticket. In order to add member(s) to a ticket, the user must call NC811 directly by dialing 811 (within NC) or 1-800-632-4949 Monday through Friday from 7 am to 7 pm and request to add member(s).

CAN RTE USERS CREATE A SINGLE ACCOUNT FOR COMPANY WIDE USE?

No. RTE accounts are for individual use only, sharing of accounts is NOT allowed.

WHAT IS THE PURPOSE OF THE MAP IN TICKET ENTRY?

Its purpose is to determine which member facility operators will receive your notice. The members maintain a polygon database of
the general area of their facilities and when your dig site (blue polygon) overlaps member polygon(s), the member will be notified on
the request. Not selecting or incorrectly selecting a dig site may result in one or more facility operators not being notified.

WHAT IF I NEED TO DRAW A DIGSITE IN AN AREA THAT DOES NOT YET SHOW STREETS/PARCELS IN THE MAP?

Make a note in the In-House Comments field stating the area is newly under construction and not able to be mapped because the
streets/parcels are not yet in the map. However, if you are able to determine the digsite using existing streets/parcels, please make a note in the In-House Comments describing how the digsite area was selected.