To promote damage prevention and safe digging through communication of excavation activities and to educate facility operators, excavators and the general public.
WHO WE ARE
North Carolina 811, is a non-profit organization funded by its member facilities. We take locate information from anyone engaged in excavation activities. An excavator may include contractors, utilities, and homeowners. The information about proposed excavation is transmitted to the member facility owners that provide service in the requested excavation area. We have a variety of member facility owners including utilities, municipalities, universities, and homeowner’s associations. Member facilities have three full working days, starting at 11:59 pm the day the notice is given, to mark the locate area requested for their underground utilities or notify the excavator of no conflict in that area.
North Carolina 811 does not identify or locate facilities or utility easements. North Carolina 811’s role is to notify the facility operators of the proposed excavation and to send positive response information. We also maintain records, as required by the statute.
The 811 service is free of charge to all excavators. North Carolina 811 also takes requests from those persons who do not plan to excavate but wish to find out what utilities are in a particular area. These types of requests are referred to as Survey/Design locate requests and they require a 10 business day notice.
North Carolina 811 provides a toll free number, 1-800-632-4949, that can be reached from anywhere in the continental United States or you may dial 811 within North Carolina. North Carolina 811 does not mark utility lines; we do provide an easy communication link between excavators and utility owners.
Center Operation Manager
Center Operation Manager
Member Services Manager
Remote Ticket Entry Manager
Tonya Hargraves – Administrative Support
Virginia Kanakanui – Administrative Support
Marshall Dean – Member Services Facilitator
Donna Jones – Member Services Facilitator
Jennifer Penland – Member Services Facilitator
Dana Stamey – Member Services Facilitator
Steven Moore – Media Relations Specialist
Howard Corey – Education Liaison
Tami Groves – Education Liaison
Parrish Reddick – Education Liaison
Tyler Ross – Education Liaison
Daune Ashburn – Remote Ticket Entry Technician
Michelle Jones – Remote Ticket Entry Technician
Stacey Alley – Remote Ticket Entry Technician
Sarah Gerometta – Remote Ticket Entry Technician
BOARD OF DIRECTORS INFO
To see when the next board meeting will take place, visit our NC811 Events Calendar.
For booking information, contact Tonya Hargraves:
NC811 MEMBERS LISTING
CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION
Essential Functions and Duties:
Customer Service Representatives are expected to project a professional company image through phone interaction with excavators and the general public. Duties include answering incoming calls, accurately recording excavation data for underground notification and reading maps.
Day, Evening or Night Shifts. Job may involve overtime, split-shifts and weekends.
At least one year of customer service experience
Basic Computer and Arithmetic Skills
Clear Verbal Communication Skills
Type at least 35 wpm
Multi task while maintaining integrity and quality service
Memorize, focus and pay attention to detail
Effectively observe, listen and understand
Learn company specific software applications
Non-Exempt Wage Scale
2023 Effective March 1, 2023
Customer Service Representative
10% Diff Increase
|3 MOS/90 DAYS||$15.50||$17.05|
Paid Time Off (PTO) earnings upon hire date, paid holidays, company paid medical and dental benefits for employee, short term disability, long term disability, retirement plan, and 401K.
All other duties as assigned by a Manager.
Review our FAQ page which covers a wide variety of topics for excavators and utilities.
NC law requires anyone engaging in excavation or demolition activities to contact NC811 at least three working days prior to starting the work. NC811 will then notify the member facility owners within your area of excavation or demolition. The member facility owner has three working days to provide a response and to mark any underground facilities that may be in conflict with the work area. Only publicly owned lines will be marked by the facility owner. NC811 is a non-profit organization fully funded by the member facility owners and managed by a board of directors. NC811 is not a government agency.
Who would you like to contact?
Did you recently contact North Carolina 811 to request a locate of underground utilities?
Let us know how your experience was.
HOURS OF OPERATION
Monday – Friday 7:00 am to 7:00 pm open for all
locate requests (excluding holidays)
Emergency locates run from 7:00 pm – 6:59 am
Saturday & Sunday – Emergency locate requests only
Note: North Carolina 811 is a 24 hours a day,
7 day a week operation.
Someone is always available to take an emergency locate request.
Main Office Number: 336-855-5760
Main Office Fax Number: 336-299-1914
Secondary Fax Line: 336-294-3623