About NC811

OUR MISSION

To promote damage prevention and safe digging through communication of excavation activities and to educate facility operators, excavators and the general public.

WHO WE ARE

North Carolina 811, a non-profit organization funded by its member facilities, collects excavation information from anyone involved in excavation activities, including contractors, utilities, and homeowners.

The details of proposed excavation are then transmitted to member facility owners serving the specified excavation area. Our diverse membership includes utilities, municipalities, universities, and homeowner’s associations. Member facilities have a window of three full working days, starting at 11:59 pm on the day the notice is given, to mark the requested locate area for their underground utilities or notify the excavator of no conflict in that area.

It’s important to note that North Carolina 811 does not identify or locate facilities or utility easements. Our role is to notify facility operators about proposed excavations, send positive response information, and maintain required records as stipulated by the statute.

The 811 service is provided free of charge to all excavators. Additionally, North Carolina 811 accommodates requests from individuals who do not plan to excavate but seek information about utilities in a specific area, referred to as Survey/Design locate requests, requiring a 10-business day notice.

For easy access, North Carolina 811 offers a toll-free number, 1-800-632-4949, reachable throughout the continental United States, or you can simply dial 811 within North Carolina. It’s important to clarify that North Carolina 811 does not mark utility lines but serves as a communication link between excavators and utility owners.

CONTACT NC811

Review our FAQ page which covers a wide variety of topics for excavators and utilities.


Please Note:
NC law requires anyone engaging in excavation or demolition activities to contact NC811 at least three working days prior to starting the work. NC811 will then notify the member facility owners within your area of excavation or demolition. The member facility owner has three working days to provide a response and to mark any underground facilities that may be in conflict with the work area. Only publicly owned lines will be marked by the facility owner. NC811 is a non-profit organization fully funded by the member facility owners and managed by a board of directors. NC811 is not a government agency.​

Who would you like to contact?


Did you recently contact North Carolina 811 to request a locate of underground utilities?
Let us know how your experience was.

MANAGEMENT TEAM

LOUIS PANZER
Executive Director
louis@nc811.org

STEPHANIE BROWN
Operations Manager
stephanie@nc811.org

ANGELA ASHBURN
Center Operation Manager
angela@nc811.org

TAMMY HEWITT
Center Operation Manager
tammy@nc811.org

ANN RUSHING
Education Manager
annrushing@nc811.org

LESLEY BROUILLARD
Member Services Manager
lesley@nc811.org

WENDY BULLINS-FISHER
Remote Ticket Entry Manager​
wendy@nc811.org

SONIA LEVEL
Accounting Manager
sonia@nc811.org

CHRISTOPHER CREED
IT Manager
christopher@nc811.org

STAFF

Tonya Hargraves – Administrative Support
tonya@nc811.org

Virginia Kanakanui – Administrative Support
virginia@nc811.org

Marshall Dean – Member Services Facilitator
marshall@nc811.org

Donna Jones – Member Services Facilitator
donna@nc811.org

​Jennifer Penland – Member Services Facilitator
jpenland@nc811.org

Dana Stamey – Member Services Facilitator
​dstamey@nc811.org

Steven Moore – Media Relations Specialist
smoore@nc811.org

Howard Corey – Education Liaison
howard@nc811.org

Tami Groves – Education Liaison
tami@nc811.org​​

Parrish Reddick – Education Liaison
​parrish@nc811.org

Tyler Ross – Education Liaison
tyler@nc811.org

Daune Ashburn – Remote Ticket Entry Technician
dashburn@nc811.org

Michelle Jones – Remote Ticket Entry Technician
mjones@nc811.org

​Stacey Alley – Remote Ticket Entry Technician
skinlaw@nc811.org

Sarah Gerometta – Remote Ticket Entry Technician
rgerometta@nc811.org

BOARD OF DIRECTORS INFO

To see when the next board meeting will take place, visit our NC811 Events Calendar.

For booking information, contact Virginia at virginia@nc811.org

EMPLOYMENT


CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION

North Carolina 811 (NC 811) is the “Call Before You Dig” Notification Center in North Carolina.

What does that mean? It means that we are responsible for taking information from both professional and non-professional people who are digging in the ground. That information is then sent to the utilities to help them protect what they have in the ground (your electric, internet, gas, etc.) and protect the people digging from damage or harm.

We are looking for people interested in serving the public to apply for this important position as a Customer Service Representative.

Coming to work at NC 811 means you are part of a team of people dedicated to saving lives and protecting property. The job can be repetitive but if you are a person who wants to provide public service while enjoying great benefits and the ability to work from home, we are interested in hearing from you.

Because of the special nature of what we do, we ask that all interested applicants complete the online (free) Pipes Plus training. The training teaches you all about who we are, the public we serve and how the whole process works to protect the public. Upon completion you will have a certificate which is your “golden ticket” to receive an interview. Want to serve? Your journey starts here with Pipes Plus Training! ncpipesplus.org.

Jobsite Location: In-office position located in Greensboro, NC with telecommuter transition upon completion of 90 day training and/or when performance meets quality standards. 

Essential Functions and Duties:
Customer Service Representatives are expected to project a professional company image through phone interaction with excavators and the general public. Duties include answering incoming calls, accurately recording excavation data for underground notification requests and reading maps.

Hours:
Day, Evening or Night Shifts.  Job may involve overtime, split-shifts and weekends.

Training:
On-site training

Requirements/Abilities:
At least one year of customer service experience
Basic Computer and Arithmetic Skills
Clear Verbal Communication Skills
Type at least 35 wpm
Multitask while maintaining integrity and quality service.
Memorize, focus and pay attention to detail.
Effectively observe, listen and understand.
Learn company specific software applications.

Starting Pay:

Our wage scale is below, however if you have skills and experience we are willing to be flexible.

Non-Exempt Wage Scale
2023 Effective March 1, 2023
Customer Service Representative
NC811, Inc.

TENURE
2023
Hourly Wage
3.1.23
*Bilingual*
2023
Hourly Wage
3.1.23
10% Diff Increase
STARTING PAY$15.00$16.50
3 MOS/90 DAYS$15.50$17.05

Benefits:
Paid Time Off (PTO) earnings upon hire date, paid holidays, company paid medical and dental benefits for employee, short term disability, long term disability and a generous 401K retirement plan that is increased annually by the company with fully vested safe harbor contributions!

Other:
All other duties as assigned by a manager.

HOURS OF OPERATION

Monday – Friday 7:00 am to 7:00 pm open for all
locate requests (excluding holidays)
Emergency locates run from 7:00 pm – 6:59 am
Saturday & Sunday – Emergency locate requests only
Note: North Carolina 811 is a 24 hours a day,
7 day a week operation.
Someone is always available to take an emergency locate request.

Main Office Number: 336-855-5760
Main Office Fax Number: 336-299-1914
Secondary Fax Line: 336-294-3623

PUBLIC FILINGS