CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION
Want to be a part of making a difference by helping protect underground utility lines and pipelines while keeping the people working and living around them safe… while working from home?
NC811 “Call Before You Dig” is hiring quality Customer Service Representatives dedicated to preventing accidents.
North Carolina 811 (NC 811) is the “Call Before You Dig” Notification Center in North Carolina.
What does that mean? It means that we are responsible for taking information from both professional and non-professional people who are digging in the ground. That information is then sent to the utilities to help them protect what they have in the ground (your electric, internet, gas, etc.) and protect the people digging from damage or harm.
We are looking for people interested in serving the public to apply for this important position as a Customer Service Representative.
Coming to work at NC 811 means you are part of a team of people dedicated to saving lives and protecting property. The job can be repetitive but if you are a person who wants to provide public service while enjoying great benefits and the ability to work from home, we are interested in hearing from you.
Because of the special nature of what we do, we ask that all interested applicants complete the online (free) Pipes Plus training. The training teaches you all about who we are, the public we serve and how the whole process works to protect the public. Upon completion you will have a certificate which is your “golden ticket” to receive an interview. Want to serve? Your journey starts here with Pipes Plus Training! ncpipesplus.org.
Jobsite Location: In-office position located in Greensboro, NC with telecommuter transition upon completion of 90 day training and/or when performance meets quality standards.
Essential Functions and Duties:
Customer Service Representatives are expected to project a professional company image through phone interaction with excavators and the general public. Duties include answering incoming calls, accurately recording excavation data for underground notification requests and reading maps.
Hours:
Day, Evening or Night Shifts. Job may involve overtime, split-shifts and weekends.
Training:
On-site training
Requirements/Abilities:
At least two years of customer service experience
Basic Computer and Arithmetic Skills
Clear Verbal Communication Skills
Type at least 35 wpm
Multitask while maintaining integrity and quality service.
Memorize, focus and pay attention to detail.
Effectively observe, listen and understand.
Learn company specific software applications.
Starting Pay:
Our wage scale is below, however if you have skills and experience we are willing to be flexible.
Non-Exempt Wage Scale
2023 Effective March 1, 2023
Customer Service Representative
NC811, Inc.
| TENURE | 2024 Hourly Wage 9.24.2024 | *Bilingual* 2024 Hourly Wage 9.24.2024 10% Diff Increase |
| STARTING PAY | $16.00 | $17.60 |
| 3 MOS/90 DAYS | $16.50 | $19.25 |
Benefits:
Paid Time Off (PTO) earnings upon hire date, paid holidays, company paid medical and dental benefits for employee, short term disability, long term disability and a generous 401K retirement plan that is increased annually by the company with fully vested safe harbor contributions!
Other:
All other duties as assigned by a manager.