Effective April 1, 2025: North Carolina 811, Inc. will change their regular business hours from 7:00 a.m. to 7:00 p.m. to 7:00 a.m. to 6:00 p.m. Monday through Friday.
Process a locate request
You can process a locate request or (dig ticket) three ways.
- Call 811 and speak with a Customer Service Representative. They will take all of your excavation information and transmit a locate request directly to the utilities in your area who will then send utilities locators to mark your excavation area within three working days. Note: Private lines will not be marked when using 811. Learn more about Private Lines.
- Use Single Address Ticket. S.A.T. is an online program anyone can use for creating a locate request. No training is required.
- Use Remote Ticket Entry. R.T.E. is an online program developed specifically for professional excavators. Training is required.
Check the status, Update or Revise your locate request
- Positive Response. You can check the status of your locate request with Positive Response. See who has or have not marked your excavation area and see if you are clear to dig.
- Update Lite. This online program allows you to update an active locate request and extend the life of the ticket.
- Revise. Revise will allow you to request a destroyed marks ticket, cancel a ticket, or request a 3-Hour notice for an existing locate request.
811 Training Courses
