The Member Services department handles the data for each member, as well as updating the mapping utilized by CENTER LOGiX. This database consists of Place, Grids/Gridlets and Polygons. Members are requested to update their member information by using one of our electronic forms or by written request to Lesley Brouillard at Lesley@nc811.org. You can contact the Member Services department Monday thru Friday from 8 am to 5 pm at 336-855-5760 and press option 4.
Member Services
Membership Information
Membership with NC811
Is everyone being notified about excavation projects in your area except you? Are your underground facilities cut as regularly as the sun comes up? Then you should have information regarding membership in the North Carolina 811. It is not expensive and can save you and your company big headaches. IT IS THE LAW.
CATEGORY ONE – UTILITY
This is for a facility owner/operator
CATEGORY TWO – LOCATORS
This is for contract locators or screening companies
CATEGORY THREE – ASSOCIATE
This is for contractors who support NC811 or companies that are private line locators
NC811 Membership FAQ
What will it cost me to become a member?
It doesn’t cost anything to become a member. Once actively receiving locate requests, the member will pay a per transmission fee until transitioning later to a flat rate fee. The fees for each cost method may change each year. Members may obtain the fee changes from the Member Services Department once they become available.
What is the difference between the per transmission and the flat rate cost?
The per transmission cost is where the member pays a set amount per transmission (ticket). Fluctuations in the amount of tickets received each month will affect the amount of the following month’s invoice.
The flat rate fee is where the member pays a prorated share of each year’s Board approved operating budget. Members transition to the flat rate fee once transmissions are received for a full year from July 1st of the previous year to June 30th of the current year. The tickets transmitted to the individual member is divided by the total tickets transmitted to all members to calculate the percent of tickets received by the member. The member then pays this percent of next year’s budget, which is divided by 12 for equal monthly payments. The minimum flat rate is $25 per month.
Members receiving 200 tickets or less from July 1st to June 30th will pay an annual flat rate for the next calendar year as follows:
From 0 to 24 tickets: the member will be billed $50 for the calendar year.
From 25 to 100 tickets: the member will be billed $100 for the calendar year.
From 101 to 200 tickets: the member will be billed $150 for the calendar year.
How many tickets can I expect to receive each year?
The amount of tickets received by a member each year varies depending on the amount of excavation projects going on in the member’s coverage area and/or the size of that area.
Do I need to have my facility data in a Geographic Information System (GIS) to become a member?
No, you do not need a GIS for membership. While digitized facility data make for faster database creation and updating, members may create their database manually, using our free Polygon Maintenance software.
How will NC811 know where my facilities are?
NC811 does not automatically know where your facilities are. Members must create a database in our CENTER LOGiX system specifying their facility coverage area. The CENTER LOGiX system uses the database to determine which tickets to send the member based on proximity to excavation sites.
How often should I update my facility information with NC811?
Members are required to update/check their databases on an annual basis; however, a member may update as often as necessary to ensure that they are notified whenever digging is taking place near their facilities. Some members update online daily and some members send updated shapefiles containing full replacements or just additions on a weekly, monthly, or quarterly basis.
Will I be charged for tickets that I submit?
Yes, this is the case for all members.
It doesn’t cost anything to become a member. Once actively receiving locate requests, the member will pay a per transmission fee until transitioning later to a flat rate fee. The fees for each cost method may change each year. Members may obtain the fee changes from the Member Services Department once they become available.
What is the difference between the per transmission and the flat rate cost?
The per transmission cost is where the member pays a set amount per transmission (ticket). Fluctuations in the amount of tickets received each month will affect the amount of the following month’s invoice.
The flat rate fee is where the member pays a prorated share of each year’s Board approved operating budget. Members transition to the flat rate fee once transmissions are received for a full year from July 1st of the previous year to June 30th of the current year. The tickets transmitted to the individual member is divided by the total tickets transmitted to all members to calculate the percent of tickets received by the member. The member then pays this percent of next year’s budget, which is divided by 12 for equal monthly payments. The minimum flat rate is $25 per month.
Members receiving 200 tickets or less from July 1st to June 30th will pay an annual flat rate for the next calendar year as follows:
From 0 to 24 tickets: the member will be billed $50 for the calendar year.
From 25 to 100 tickets: the member will be billed $100 for the calendar year.
From 101 to 200 tickets: the member will be billed $150 for the calendar year.
How many tickets can I expect to receive each year?
The amount of tickets received by a member each year varies depending on the amount of excavation projects going on in the member’s coverage area and/or the size of that area.
Do I need to have my facility data in a Geographic Information System (GIS) to become a member?
No, you do not need a GIS for membership. While digitized facility data make for faster database creation and updating, members may create their database manually, using our free Polygon Maintenance software.
How will NC811 know where my facilities are?
NC811 does not automatically know where your facilities are. Members must create a database in our CENTER LOGiX system specifying their facility coverage area. The CENTER LOGiX system uses the database to determine which tickets to send the member based on proximity to excavation sites.
How often should I update my facility information with NC811?
Members are required to update/check their databases on an annual basis; however, a member may update as often as necessary to ensure that they are notified whenever digging is taking place near their facilities. Some members update online daily and some members send updated shapefiles containing full replacements or just additions on a weekly, monthly, or quarterly basis.
Will I be charged for tickets that I submit?
Yes, this is the case for all members.
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