Employee Web Portal
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Positive Response

Check the Status of Your Local Request

Positive Response is how members of North Carolina 811 provide information concerning the status of your location request. Have the facilities been marked? Does the locator need to meet with the contractor or are there no facilities in the area of excavation? There is no charge to you in retrieving the information and members can save the cost of re-transmitted locate requests. Positive Response closes the circle of information on a location request. From the excavator, to the member and back to the excavator. The Response is Positive!

HOW DO I USE IT?

When it comes to checking the responses to the underground facility locates that you have requested, you can review your locate request status on nc811.org or the NC811 app by clicking on DIG LOGiX.
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Postive Response provides real-time information regarding your ticket, including whether utility companies have responded, marked their facilities, or if additional action is still pending. 
By reviewing your ticket in DIG LOGiX, you can confirm that all notified utility operators have responded before beginning any excavation or digging activities, helping ensure compliance and promoting a safe work environment.

NC811 MEMBERS

Members using a Ticket Management System should have the ability to connect directly with the Positive Response System and automatically provide their responses on each location request.

Positive Response User Sign Up

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Members can submit positive response updates directly from their Ticket Management System without the need to access a separate application or manually enter the same information multiple times. Responses should be automatically associated with the corresponding location request and updated in real time, ensuring accurate communication, improved workflow efficiency, reduced administrative effort, and enhanced compliance with response requirements.

NC811 Member Response Codes

  • 10 No conflict, utility is outside of stated work area
  • 20 Marked
  • 30 Not complete
  • 32 Locate Not Complete, additional communication with the excavator required. Unable to contact the excavator.
  • 40 Could not gain access to property, locator will contact excavator
  • ​45 Railroad Facility Not Marked. Any excavation, access, construction, or installations on railroad property require appropriate railroad permit(s) from railroad owner/operator.
  • 50 Critical facility not marked, The utility owner or their designated representative have contacted the excavator and have agreed to a period that an owner representative must be present during excavation to identify the unmarked facility and/or monitor the excavation
  • 55 Critical facility marked. The utility owner or their designated representative have contacted the excavator and have agreed that an owner representative must be present during excavation
  • 60 Locator and excavator agreed and documented marking schedule
  • 70 Excavator completed work prior to due date
  • 80 Member’s Master Contractor is responsible for locating facilities
  • 90 SURVEY DESIGN REQUEST ‐ Facility Has been Marked in the Field
  • 92 SURVEY DESIGN REQUEST ‐ No Facilities in the Area
  • 94 SURVEY DESIGN REQUEST ‐ Facility Records Provided
  • 98 SURVEY DESIGN REQUEST ‐ Access to Facility Records Provided
  • ​100 Location request denied due to Homeland Security Concern. Member utility operator needs to confirm legitimacy of the proposed excavation and may need additional information.
  • 110 Sub-aqueous Facilities Present. Member utility owner will locate facilities within 10 full working days.
  • 888 Extraordinary Circumstances Exist. Member utility owner unable to complete location request until (Date / Time).
  • 999 Member has not responded by the required time
Positive Response

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