We’re all a little busy and forgetful at times, but when it comes to locate requests time is extremely important! Locates have to be processed, facilities must be located, and crews have to be scheduled before excavating. So when those busy and forgetful moments occur let RTE rescue you!
A free service provided by North Carolina 811, Remote Ticket Entry will allow the excavator to electronically process locate requests from their location through the use of a computer with an Internet connection. Non-emergency locate requests submitted via RTE can be processed 24/7, any hour of the day, any day of the week, including weekends and holidays.
A locate request number is automatically assigned and transmitted directly to the North Carolina 811 members listed on the locate request.
Each participant must complete and pass an online course, which is designed for excavators to learn at their leisure.
Click here to request RTE online training. A user name and password will be emailed to you within one (1) business day.
In 2014, NC811 plans to move the RTE application to an HTML5 version. This transition will allow users to access the Remote Ticket Entry program, without download, for both Windows and Mac operating systems. Additionally, RTE users can access and run the application on mobile devices, including either Android or Apple tablets, and smart phones. As of yet, we have not set a specific launch date for the release of the HTML5 version of RTE, but we will keep you informed.
Currently, minimum browser and operating system requirements for HTML5 include:
IE 10, Safari 6.0, Google Chrome 23, Mozilla Firefox 17
Windows 7 Service Pack 1 (32-bit and 64-bit editions),
Windows Vista Service Pack 2 (32-bit and 64-bit editions), Windows XP Professional x64 Edition Service Pack 2,
Mac OS X 10.7 Lion, Mac OS X 10.6 Snow Leopard,
Google Chrome OS 23
For a brief overview of HTML5,
please click on the following link: